TERMS AND CONDITIONS
These terms set out the agreement between you and Laura Yates, trading as Live Well Holistic Health (a sole trader based in New Zealand). By using this website, booking a session, signing up to the newsletter, or buying a digital product, you agree to these terms.
2. Health disclaimer
The information on this website, in any digital product, and during coaching sessions is for educational and general wellbeing purposes only. It is not medical advice, diagnosis, or treatment. Laura is a holistic health practitioner and educator, qualified Occupational Therapist registered with a professional body. Nothing on this site replaces the advice of your GP or another qualified medical professional. Please consult your doctor before making any changes to medication, diet, and exercise if you have a health condition, especially if you are pregnant, or breastfeeding.
3. Bookings and payments
Bookings for 1:1 coaching are made through our booking platform. Payments are processed securely through Stripe or via invoice if under workplace wellbeing. By making a booking or purchase you confirm that the information you provide is accurate, and that you are authorised to use the payment method. All prices are listed in New Zealand Dollars (NZD) unless stated otherwise. We may update pricing from time to time; the price at the time of your booking or purchase is the one that applies.
Cancellations and refunds
Cancellation and refund requests are considered case by case.
As a guide: • Please give at least 24 hours notice if you need to reschedule or cancel a 1:1 session. Late cancellations or no-shows will not be refunded. • Digital products and courses are non-refundable once accessed or downloaded, unless there is a clear issue with the product itself. Live Well Holistic Health. • If something has gone wrong, please email laura@livewellholistic.co.nz and we will work to find a fair solution. Your rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 are not affected by this policy.
Digital products and intellectual property.
All content on this website, including written content, images, branding, course material, and digital products, belongs to Laura Yates / Live Well Holistic Health (or is used with permission). You can use what you buy for your own personal, non-commercial use. Please do not copy, share, resell, or distribute paid content without written permission. If you would like to share or quote something publicly, get in touch first.
Coaching agreement
Coaching is a collaborative process. You are responsible for your own choices, actions, and results. Laura provides information, support, and guidance, but cannot guarantee specific health or wellbeing outcomes, as these depend on many factors including your own engagement and individual circumstances. Anything you share in a session is treated with care and confidentiality, except where we are required by law to disclose information, or where there is a serious risk of harm to you or another person.
Newsletter and communications.
When you sign up to the newsletter, you agree to receive emails from Live Well Holistic Health. You can unsubscribe at any time using the link at the bottom of any email.
Acceptable use.
Please use this website in good faith. Do not attempt to disrupt the site, misuse content, impersonate others, or upload anything harmful. We may restrict access if these terms are breached.
Third-party links and services.
The website may link to other sites or use third-party tools (for example, a booking platform, payment provider, or email service). We do not control these external services and are not responsible for their content or practices. Please read their own terms and privacy policies.
Limitation of liability
To the fullest extent permitted by law, Live Well Holistic Health is not liable for any loss, injury, or damage arising from your use of this website or from acting on the information provided, except where liability cannot be excluded under New Zealand law.
Changes to these terms
We may update these terms occasionally to reflect changes in the business or in law. The latest version will always be on this page, with the date updated at the top.
Governing law.
These terms are governed by the laws of New Zealand. Any disputes will be dealt with in the New Zealand courts.
Contact.
If you have any questions about these terms, please email laura@livewellholistic.co.nz
PRIVACY POLICY
Last updated: May 2026
This Privacy Policy explains how Laura Yates, trading as Live Well Holistic Health (a sole trader based in New Zealand), collects, uses, and protects your personal information. We follow the New Zealand Privacy Act 2020.
The information we collect
We only collect information we actually need. This may include: • Contact details, like your name and email address, when you sign up to the newsletter, contact us, or book a session. • Booking and session information, such as the service booked, scheduling preferences, and any health background you choose to share so we can support you well. • Payment information, processed securely through our payment provider. We do not store your full card details. • Website usage information, such as pages visited, browser type, and general location, collected through cookies and analytics tools.
How we use your information.
We use your information to: • Deliver the services you have booked or purchased. • Respond to your enquiries. • Send you the newsletter and other communications you have opted in to. • Process payments and keep records required for tax and accounting. • Improve the website and the services we offer.
Health information.
Any health information you share during coaching or in a booking form is treated as sensitive and confidential. We only use it to support the work we do together, and we do not share it with anyone outside the practice unless you ask us to, or unless we are required to by law.
Cookies and analytics.
This website may use cookies and basic analytics tools (such as Google Analytics or similar) to understand how people use the site and to improve it. You can turn cookies off in your browser settings if you prefer.
Your rights.
You have the right to: • Ask what information we hold about you. • Ask us to correct anything that is inaccurate. • Ask us to delete your information, where we are not required to keep it by law. • Unsubscribe from the newsletter at any time using the link in any email. To make any of these requests, email laura@livewellholistic.co.nz. We will respond within a reasonable timeframe.
Contact and complaints.
If you have a question or concern about how we handle your information, please email laura@livewellholistic.co.nz first so we can try to put things right. You also have the right to make a complaint to the Office of the Privacy Commissioner in New Zealand at privacy.org.nz